《電子技術(shù)應(yīng)用》
您所在的位置:首頁 > 人工智能 > 設(shè)計(jì)應(yīng)用 > 具有自主學(xué)習(xí)與記憶功能的智能政務(wù)問答系統(tǒng)研究
具有自主學(xué)習(xí)與記憶功能的智能政務(wù)問答系統(tǒng)研究
電子技術(shù)應(yīng)用
方海泉1,,2,,鄧明明1
1.浙江工業(yè)大學(xué),浙江 杭州 310023,;2.浙江大學(xué),,浙江 杭州 310058
摘要: 任務(wù)型問答系統(tǒng)一旦構(gòu)建好,,通常是固定不變的,,能回答的問題非常有限,,難以滿足用戶的需求。對(duì)此,,提出一種自動(dòng)實(shí)時(shí)更新知識(shí)庫的方法,當(dāng)用戶提了一個(gè)問答系統(tǒng)回答不了的問題,,系統(tǒng)會(huì)把該問題自動(dòng)發(fā)送給人工客服,,人工客服利用專業(yè)知識(shí)回復(fù)后,系統(tǒng)能夠自動(dòng)實(shí)時(shí)獲取用戶提的問題和人工客服回復(fù)的答案,,并把這個(gè)問答對(duì)自動(dòng)實(shí)時(shí)更新到知識(shí)庫,,之后如果其他用戶提了類似的問題,問答系統(tǒng)就能夠快速給出對(duì)應(yīng)的答案。以政務(wù)領(lǐng)域的問答系統(tǒng)為例,,應(yīng)用文本向量化方法ERNIE構(gòu)建知識(shí)庫自動(dòng)實(shí)時(shí)更新的問答系統(tǒng),。經(jīng)過計(jì)算機(jī)實(shí)驗(yàn)證明,提出的方法能夠?qū)崿F(xiàn)知識(shí)庫自動(dòng)實(shí)時(shí)更新,,構(gòu)建的問答系統(tǒng)具有自主學(xué)習(xí)與記憶功能,,提高了任務(wù)型問答系統(tǒng)的智能化水平。
中圖分類號(hào):TP391.1 文獻(xiàn)標(biāo)志碼:A DOI: 10.16157/j.issn.0258-7998.234075
中文引用格式: 方海泉,,鄧明明. 具有自主學(xué)習(xí)與記憶功能的智能政務(wù)問答系統(tǒng)研究[J]. 電子技術(shù)應(yīng)用,,2024,50(1):21-26.
英文引用格式: Fang Haiquan,,Deng Mingming. Research on intelligent government question answering system with autonomous learning and memory function[J]. Application of Electronic Technique,,2024,50(1):21-26.
Research on intelligent government question answering system with autonomous learning and memory function
Fang Haiquan1,,2,,Deng Mingming1
1.Zhejiang University of Technology, Hangzhou 310023,, China,;2.Zhejiang University, Hangzhou 310058,, China
Abstract: Once a task-based question answering system is built, it is usually fixed and can answer very limited questions, making it difficult to meet user needs. A method for automatically updating the knowledge base in real-time was proposed. When a user asks a question that the question answering system cannot answer, the system will automatically send the question to the manual customer service. After the manual customer service used professional knowledge to reply, the system can automatically obtain the user's question and the answer replied by the manual customer service in real time, and automatically update the question answering pair to the knowledge base in real time. If other users ask similar questions, the question answering system can quickly provide corresponding to answers. Taking the question answering system in the field of government affairs as an example, the text vectorization method ERNIE was applied to build a question answering system that automatically updates the knowledge base in real time. After computer experiments, it has been proven that the proposed method can achieve automatic real-time updates of the knowledge base, and the constructed question answering system has autonomous learning and memory functions, improving the intelligence level of the task-based question answering system.
Key words : question answering system,;autonomous learning;memory function,;knowledge base,;automatic real-time updates

引言

問答系統(tǒng)可以滿足用戶快速、準(zhǔn)確查找信息的需求,,在政務(wù),、電商、教育,、金融等領(lǐng)域得到廣泛應(yīng)用[1-8],。以問答系統(tǒng)在政務(wù)上的應(yīng)用為例,如:“浙江省民呼我為統(tǒng)一平臺(tái)”的智能問答系統(tǒng),,以及杭州12345的智能客服機(jī)器人“小杭”,,對(duì)于公眾辦事或者咨詢問題提供了快速便捷渠道,充分體現(xiàn)了數(shù)字技術(shù)在政府?dāng)?shù)字化改革上具有重要的應(yīng)用價(jià)值,,可以更好地改善公眾參與[9-10],。但是目前的政務(wù)問答系統(tǒng)還處在初步發(fā)展階段,用戶很多時(shí)候更傾向于選擇人工客服,,政務(wù)問答系統(tǒng)還有很大的提升空間,。從用戶的角度來說,目前的政務(wù)問答系統(tǒng)還不夠智能。因此,,很有必要對(duì)現(xiàn)有的問答系統(tǒng)進(jìn)行改進(jìn),。


本文詳細(xì)內(nèi)容請(qǐng)下載:

http://forexkbc.com/resource/share/2000005828


作者信息:

方海泉1,2,,鄧明明1

(1.浙江工業(yè)大學(xué),,浙江 杭州 310023;2.浙江大學(xué),,浙江 杭州 310058)


weidian.jpg

此內(nèi)容為AET網(wǎng)站原創(chuàng),,未經(jīng)授權(quán)禁止轉(zhuǎn)載。